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With reference to advertisement on www.bestbuy.ca, my son found an amazing deal on PS4 Web Code # 1285**** on 21ST NOV 2018 for about 179.99 ,but as soon as I clicked on the screen to "reserve in store" the price jumped to 379.99 which was really heartbreaking. My son became so excited about the deal given so I promised my son that I'll buy him this PS4 as it might be on sale because of black friday . I have no idea if it was error with your website or whatever?

I spoke to one of the agent at your call center and he requested me to send attachments for the pictures I took.

Also I read about "price match request" on line (attached).

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Customer Service Melvin replied as below:-

Thank you for your email.

Please note, all of our advertised promotions found online, in-store or in our flyer, have specific sale time frames. Unfortunately, in order to qualify for our promotions, an order must have been placed during our sales event.

However, if youโ€™ve placed a previous order with us and would like us to match a current promotion, please forward your Best Buy Order number to us and we can definitely look into your request to see if you are eligible.

We apologize if youโ€™ve missed out on one of our sales but donโ€™t worry, we have upcoming VIP Black Friday, Cyber Monday and Boxing Day Sales. We invite you to explore our Best Buy flyer or sign up for our newsletter to take advantage of the many promotions that we offer.

Thank you for contacting BestBuy.ca!

Sincerely,

Melvin

Customer Service Representative

Bestbuy.ca

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I replied her back but no reply came after that:-

Melvin I belong to low income family and was trying to give something to my son on this year christmas .Also ,i dont see any timer on the screen shot that i had sent you where ii will show that the sale would be for certain time only. No timer available. We are just customers and what ever we see on screen we will try our best to get the deal if its available. I hope you would have done same if you were at my place. Who doesn't like to save money? As being a customer i would request that i should get same price what was mentioned on your website. It also shows on your best buy website clearly .....price match guarantee "screenshot was sent earlier"...i did send you all legible screenshots. Looking forward to here positive from you or else please DO NOT MENTION about price match guarantee on web sites.

Helpless mother Sad

Reason of review: Pricing issue.

Preferred solution: Let the company propose a solution.

Best Buy Canada Cons: Lies about price match.

Location: Edmonton, Alberta

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